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Posts Tagged with tenant marketing Brisbane

Posted by admin on 27 August 2009

apartmentsMany landlords I speak to with vacant properties are quite concerned about how fast a tenant can be secured and they seem to forget to ask me any questions about the ‘management’ of the property.

When you let your property you pay a letting fee, usually equivalent to one week’s rent. For the six or twelve months following that you pay a percentage of the rent for the management. Why is it then some landlords choose to pay someone both these fees without being concerned about their abilities to do the rest of the job?

Consider this: if a letting agent wants to concentrate on all their ability in getting a tenant faster, which tenant are they choosing for your property? I’ll happily talk to you all about our success of renting property quickly and for a great price but my job doesn’t end there. You’re paying us for a whole lot more and you should be getting what you pay for.

The letting process is the just one part of the property management process. Make sure you get what you’re paying for.

Posted by admin on 2 July 2009

Did you know that by featuring your property on realestate.com.au you will attract 4 times the views by prospective tenants. Imagine your business now and imagine 4  times the customers! A “feature” property listing is a simple upgrade by your property manager so the listing appears at the top of tenants’ searches. It costs a tax deductible $95.

Posted by admin on 25 June 2009

One of the best ways to ensure a minimum vacancy is to have your property freshened up for the first inspection and this can be done with a simple clean and by installing an air freshener device. A ‘sparkle’ clean (a professional clean on an already tenant-cleaned property) can be as little as $100, but it will give the property that ‘fresh and clean’ feel. Ask your Property Manager to install an air freshener, or have them spray the property prior to tenants going through – you’d be amazed at the difference!

Posted by admin on 21 May 2009

rental homeIt’s fine to manage your property yourself…until it all goes wrong. There is this constant debate about whether or not you should rent your property out yourself….

Over the years I’ve stepped in to help so many self-managed ‘gone wrong’ properties.  The comment that I receive over and over again is ‘but it’s always been fine in the past’ and ‘nothing’s gone wrong before’.  This is the thing, most tenancies – if I had to take a guess maybe around 90% of tenancies, all run fairly smoothly.  The thing is, 10% don’t.  And the other thing is, those 10% of tenants can have a bad name somewhere so specifically try for private landlord properties because they know you don’t have access to a tenancy default database and you may not have the time or expertise to check their rental history.

For eg. I recently had a tenant put in an application for a property.  First of all, I didn’t get a good vibe about the tenant – (ok so vibe is a wishy washy word, but it’s the 10 years experience renting to tenants!).  We did the inspection – he didn’t take his shoes off, was trying to offer a higher rent and said ‘can I just take it right now if I pay the money straight away’…ALARM BELLS!

I explained the application process and asked the tenant to fill in the form.  He had I.D that had different addresses to where he said he lived and he named a ‘private landlord’ and gave the person’s number as his reference.  I called the reference and went through the normal checks – then I asked ‘do you own the property yourself?’.  The reference replied ‘yes’.  I decided to check on the ownership of the property through our database – he definitely didn’t own the property, QLD Housing did.

Another eg…I had a call from an owner-manager recently.  She was beside herself  because she rented her home to a ‘lovely young lady’ who had been quite a good tenant.  But the ‘lovely young lady’ all of a sudden rented out the other two bedrooms to ‘big burly guys’ (didn’t tell the owner) and then took off – with the ‘big burly guys’ bond money.  The owner didn’t take a bond from the first woman.  The guys had not paid rent in two weeks and when she confronted them, they said, ‘we don’t have to pay rent – we’re not the tenants.  We’ll move when we’re ready.’ 

We had another owner recently, who asked us to let the property for him as his tenant was moving out (he gave the tenant a notice to leave for objectionable behaviour).  The owner lived in a house and the units were down the back.  Once the tenant got the notice to leave, his behaviour went from objectionable to downright dangerous and the female owner needed to move out with her young child until the tenant was evicted.  This caused much stress on the owners’ relationship.

Then there are times where the tenants are great, but things out of your control happen – like the hot water system blows up and you’re just too busy to get all the quotes, wait for contractors and issue the correct notices for people to enter.  Or, the tenants were great…until you wanted to put the rent up by $10 per week.

I have countless more examples and can only offer you this advice, unless you have worked in Real Estate, honestly, it’s best to have your property managed by a professional.  Just like it’s best not to diagnose your own sicknesses, best not to work on the engine of your car, it’s best not to manage your biggest investment without the right knowledge.

It really can end in disaster and usually hits you in the hip pocket!

Posted by admin on 14 May 2009

rental apartmentsOkay so students, pets, children, males, teenagers, early 20’s – all cop the short end of the stick when applying for rental property. Some agents do discriminate rather than judge an application on its merits.

And while there are anti-discrimination laws, anti-sexism laws, anti-ageism laws etc, the unfortunate reality is that agents, by virtue of the law, do not need to give a reason why someone has been placed in the property over someone else.

The interesting thing about the executive market this year is that many of the higher-end properties are being snapped up by overseas students with very little/no rental history who are here on large government grants.  And unfortunately there are very few corporate execs around, so landlords haven’t had the choice of tenants they’ve had in the past.

So, what’s the best way of dealing with this?

Well firstly if the rent is over $500 per week ($700 after July 1st 2009) you can nominate any bond you like!  So take 6/8 weeks rent instead of just 4. Think outside the box – could you include a cleaner in the rent so there is another pair of eyes watching over the property?

I write this in genuine fear that I’ll be slapped with some sort of anti discrimination suit, but the fact is I’m trying to educate people that students/pets/children/young males can make absolutely fantastic tenants, just as females can be dreadful tenants. So don’t discount them but in order to be worry free just come up with a way to ensure that you’re protecting yourself while still giving someone their chance. They deserve it!

Posted by admin on 7 May 2009

Ah, this one is hard.  There really are benefits to both sides of the argument.  Yes, you will get more rent.  Yes, you will typically have longer vacancies… it’s a see-saw alright!

So, do you or don’t you?

The short answer is “it depends”.  What type of property do you have?  A one bedder in the CBD?  Yes, consider furnishing it.  You’ll get great rent at comparably low risk of a long vacancy.  A one bedder out in the burbs with little infrastructure (that is no Uni, no train station etc?  I most likely wouldn’t.

Before making the decision, track comparable properties over the net – are they renting easily?  How do they compare to your property? What time of the year will the property be available? Jan/Feb and June/July are generally easier letting periods, but definitely in the case of a fully furnished property – you don’t want it to be available any other time.

Posted by admin on 23 April 2009

If you’re having trouble selling your property, why not try renting it until either the market turns around again, or until you sell? It’s true that it’s usually easier to sell a property when there aren’t tenants in it… but you can rent it while trying to sell your property and here’s a few ways you could go:

Consider reducing the rent to gain a tenant who’s happy to have the property on the market – let them know in advance that it is on the market and expectations around inspections etc. With the bottom end of the market going crazy at the moment, there are some owner-occupiers who have recently sold and haven’t quite found the next property of their dreams to move into and need short term rentals – therefore you could offer a lease for only 3 months (you could even leave it furnished so it’s presenting at it’s best).

Get creative and include extras to entice tenants to rent your property while it’s on the market. For eg, include one or a mix of the following: a weekly/fortnightly clean (doubles as a benefit to ensure your property is spotless for the open home), garden maintenance, free Foxtel/Electricity/Gas, weekly movie tickets etc.

Make sure you check with your accountant prior to offering your home for rent to avoid any tax issues.

Posted by admin on 18 January 2009
professional photos make all the difference!

professional photos make all the difference!

My biggest bug bear? Rental advertisements! We just can’t understand why agencies/property managers don’t place the same importance on marketing a property for sale, as they do a property for rent. Actually, it’s called instant gratification. A sales person/agency will make in the order of almost $10,000 on an average property sale whereas, an agency will only make approximately $1500 per year from management fees. Plus, the rental market is strong and therefore property managers know they can get away with shoddy advertising.

In this day and age, 99% of rental enquiry comes through the internet. Now, we’d love to sit here and tell you that writing an advertisement is labour intensive, but the facts are, that once it’s done the first time, it’s a simple matter of pressing one button when the property comes up for re-let and wah-lah the advertisement reappears. Now then, how hard is it to spend some time on professional photography, floor plans and an enticing, descriptive prose the first time the property is handed to a property manager? It’s really not.

You would think that realestate.com.au charges by the letter wouldn’t you? DLUG, SLUG, D/W, A/C, etc. I can tell you, it doesn’t. Agents can literally write anything they like at any length they like. There is no word limit or extra charges for extra length. There is also a limit of 26 photographs – not 3! So why then are there still advertisements out there that describe (we use the term loosely) a property as “2 bed, 1 bath unit, nice Street, SLUG” – with one photo of the outside of the apartment? And why would a tenant be enticed to inquire about renting this apartment when they can see another comparable apartment with all its features listed. Would you go through the trouble of calling a rental agent, making a time to see the property, have them turn up 10 minutes late only to show you something you hated when you know by looking at the photos and floor plan that the other property is suitable? You wouldn’t, and neither would the tenants you are trying to attract.

When selecting a Property Manager, check their standard of advertising. Check they spell words correctly, describe the property accurately and in its best light. Check the photos – are they blurred, too dark, too light? Check to see whether the property manager/lettings clerk knows the rental rates in the area and is pushing to get the best rent.

When your property is up for re-let, do the checks above and just see whether you would rent your property. Chances are if you wouldn’t rent it at the price you are asking neither will anyone else – at least not the type of tenant you want to attract!

Posted by admin on 25 September 2008

apartment buildingIt seems every agent is talking about reducing vacancy periods and maximising rents. Let’s face it, in this market, it’s easy to accomplish by doing very little. Tenants are screaming for rental properties and are willing to jump through hoops to secure one. If we were comparing the rental market to the sales market, this is certainly a Landlord’s market and has been so for some time now.

Despite it being a Landlord’s market, there still seems to be some properties that aren’t renting with ‘minimum fuss and at the maximum rent’ and I can enlighten you on the reason why – because the lettings clerk/Property Manager didn’t think to bring the lease into the best periods of the year – to GUARANTEE you achieve the best rent with the very shortest vacancy period. And, it’s because they are only open to, or think about, the traditional 6 and 12 months leases despite the period of year the re-let is occurring.

The simple facts are this: most people when choosing to change jobs, change schools, change any significant part of their life, usually do so at the start of a new year. This usually then leads them to change their living arrangements. This means that competition is at its highest during these January and February months. If the usual practice is for to take a 6 or 12 month lease, it follows then that June/July will also be quite a competitive time. The law of supply and demand shows that when demand is at its highest, prices rise. When at its lowest, prices fall.

Why then do we still see some leases falling due for renewal in March/April (over Easter – when every man and their dog is off to Straddie/Frazer/insert fun 4WD adventure), September/October (exceptionally quiet period – I know I’m too busy watching all the footy finals!), between December 15th and January 2nd – (Um, party hat and vino while looking at rental properties? I don’t think so!). And why do we still see some leases fall on Sundays, Public Holidays and during big local events?

It’s really very simple: ensure your lease is due for renewal during the best periods of the year. Firstly, your tenant won’t want to move because they can see that 30 other people are turning up to each inspection with applications ready, along with an I’ll do anything attitude, so they’ll accept that larger rent increase so you’ll even save on a let fee! Secondly, if your tenant does choose to move because they are changing jobs, schools etc, you will catch another eager tenant willing to jump through hoops to secure your property AT THE HIGHEST RENT, YESTERDAY.

So the next time your Property Manager says, “I have an application, the tenants would like a 6 or 12 month lease”, take note – is it March? Then why not ask for a 10 month lease? Don’t be scared of longer term leases either for eg. 13 months, your property manager can insert a rent increase sometime during the lease (for eg. after six months) as long as it’s negotiated at the start of the lease. Is it September? How about a 4 or 10 month lease? Remember, it’s a Landlord’s market, you can design your rental terms to ensure you are squeezing every cent from that investment property of yours!

If your property manager is not attending to these things without you needing to ask, are they looking after your best interests?