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Posts Tagged with property management Brisbane

Posted by admin on 18 January 2009
professional photos make all the difference!

professional photos make all the difference!

My biggest bug bear? Rental advertisements! We just can’t understand why agencies/property managers don’t place the same importance on marketing a property for sale, as they do a property for rent. Actually, it’s called instant gratification. A sales person/agency will make in the order of almost $10,000 on an average property sale whereas, an agency will only make approximately $1500 per year from management fees. Plus, the rental market is strong and therefore property managers know they can get away with shoddy advertising.

In this day and age, 99% of rental enquiry comes through the internet. Now, we’d love to sit here and tell you that writing an advertisement is labour intensive, but the facts are, that once it’s done the first time, it’s a simple matter of pressing one button when the property comes up for re-let and wah-lah the advertisement reappears. Now then, how hard is it to spend some time on professional photography, floor plans and an enticing, descriptive prose the first time the property is handed to a property manager? It’s really not.

You would think that realestate.com.au charges by the letter wouldn’t you? DLUG, SLUG, D/W, A/C, etc. I can tell you, it doesn’t. Agents can literally write anything they like at any length they like. There is no word limit or extra charges for extra length. There is also a limit of 26 photographs – not 3! So why then are there still advertisements out there that describe (we use the term loosely) a property as “2 bed, 1 bath unit, nice Street, SLUG” – with one photo of the outside of the apartment? And why would a tenant be enticed to inquire about renting this apartment when they can see another comparable apartment with all its features listed. Would you go through the trouble of calling a rental agent, making a time to see the property, have them turn up 10 minutes late only to show you something you hated when you know by looking at the photos and floor plan that the other property is suitable? You wouldn’t, and neither would the tenants you are trying to attract.

When selecting a Property Manager, check their standard of advertising. Check they spell words correctly, describe the property accurately and in its best light. Check the photos – are they blurred, too dark, too light? Check to see whether the property manager/lettings clerk knows the rental rates in the area and is pushing to get the best rent.

When your property is up for re-let, do the checks above and just see whether you would rent your property. Chances are if you wouldn’t rent it at the price you are asking neither will anyone else – at least not the type of tenant you want to attract!

Posted by admin on 18 December 2008

house maintenanceYou bought an investment property to receive regular income while watching the capital grow. In short, you put yourself in debt and made one of the biggest purchases of your life to secure your future. It would be handy to know then, what makes a tenant pay more, stay longer and care for your property?

There are a few reasons that will be for another time, for eg. Position to transport, amenities etc. There is a really simple answer though too – regular maintenance and upkeep of your investment.

What do tenants want? Here are our top 7:

1. Safety – Security screens, security locks, alarms etc are all highly desirable.
2. In Brisbane, air-conditioning/at least ceiling fans. It’s a must-have these days and at such a small cost it really will ensure a higher rental.
3. Storage space – In an age where credit is so easy to attain (notwithstanding the supposed credit crunch – um Harvey Norman are now advertising 50 months interest free!), we have too much stuff and we replace perfectly good things so easily, but we still ‘paid good money’ for the old stuff, so need somewhere to store all the ‘goods’!
4. Decent kitchens and bathrooms. (I can’t even make light of this one!) Tenants want clean and tidy kitchens and bathrooms. Note, I’m not saying to necessarily spend $000’s on stainless steel appliances and frameless shower screens. Just a few dollars on ensuring a clean, mould-free bathroom and fat-free kitchen. Note: a dishwasher is handy and again is very inexpensive and is a highly desirable extra.
5. Remote lock-up garages. Really, who has the time to get out of the car and open the garage door and then get back in the car and park it?!
6. Good paint. A rental property should be re-painted every 5 – 7 years.
7. A quick response to any maintenance issues at the property. If you trust a property manager enough to place your most treasured investment with them, you should be able to trust them enough to spend up to $300 without needing to seek approval. This means that your property manager can swiftly attend to maintenance issues and therefore keep your tenant happy.

A happy tenant is unlikely to baulk so much at the next rental increase, and is likely to care for the property because they genuinely enjoy living there.

Posted by Rob Honeycombe on 24 January 2007

rental homesThe January shooting and death of a property manager in Brisbane’s south has highlighted the tensions and complex human emotions that surround living in a home. Naturally the place we come back to each day becomes special and even sacred to us – it’s ours, more than just shelter, and for many it’s a refuge from the outside world. When the sanctity of that home is threatened people can respond aggressively. According to media reports a misunderstanding over rental payments was accentuated by a language problem and led to this extreme example of tenant rage. Clearly this was a “wrong person, wrong time” situation with an ultimately suicidal offender.

We don’t know the details nor do we for a moment seek to lay the blame at anyone’s feet for a tragic event. What we do know was the payment method used in that agency is a common one where the agent directly debits the tenant’s account for their rent. Landlords and agents find it appealing because there may be less chance of arrears. The downside is that while many tenants are happy to have payments made automatically, they do sign over much of the control.

Real estate agencies have benefited enormously from new technology in recent years and internet/phone banking has now eliminated all of our cash transactions. Well before this last incident there were many, many occasions of agents being held up at gunpoint and, as an industry that opens on weekends and other extended hours, we simply wouldn’t wear that risk. Similarly our agency made the decision to keep rent payments under our tenants’ control with a B-Pay number that allows them to pay 24/7 electronically. In times of such a strong rental market it might be tempting to demand more from tenants, but with an accurate and instant arrears system (a simple component of any agency) we can ensure our landlords’ interests are protected. At Bees Nees we send an SMS and email when they’re four days in arrears. Legal notices are always sent when needed. Often tenants have just forgotten; sometimes they’re struggling to pay.

As much as tenants need to comply with their obligations it’s critical landlords and agents respect everyone’s sense of “home” and remember the emotions that can evoke.

Posted by Rob Honeycombe on 15 November 2006

Rental growth of 38% in just 18 months has seen postcode 4101 become one of this state’s most expensive places to rent a 2 bedroom apartment. Like much of the inner city,  South Brisbane, West End and Highgate Hill is experiencing what we’d consider to be a strong undersupply of rental property. The median two bedroom in the area now costs $345 per week, the fifth highest for any Queensland postcode.

And here’s the interesting sideline to the story: It’s no surprise that in this tighter market tenants are staying put and many landlords are reluctant to upset a current tenant. And in the typical real estate office property managers are relatively junior members of staff and have little or no training in negotiating rental increases with tenants. So if a tenant started their lease two years ago their landlord will now be $90 per week out of pocket compared with the current market.

 

“Rental Market in a Nutshell” is a series of quick, easy to read research papers Bees Nees are now producing for inner Brisbane’s suburbs. Go to www.beesnees.com.au/useful_research.html to download your free copy.