Sorry - we don't provide a delivery service for spare keys but during business hours you can come to our office to borrow these. Outside of business hours you'll need to contact a locksmith.

Use our online Maintenance Form where possible and please be precise as to the problem and provide details. You may be liable for the cost if the contractor advises that the problem was a result of your actions.

The owner is responsible for annual general treatments but tenants may need to organise and pay for a treatment if problems result from an unclean home with rubbish not stored properly for example. A condition of approving pets is that you will carry out regular flea treatments.

Due to safety concerns we regret we cannot accept cash. You have the choice of a money order, bank cheques or an EFT based system including payment by phone and internet from your account. Only one account per tenancy can be used for this purpose so you'll need to organise any sharing arrangements yourself. We'll give you details on the payment system when you sign your lease.

Please talk to your property manager as soon as possible as our daily arrears system will note your non-payment and you'll be issued with warning letters and legal notices. With the owner's consent we may be able to work out an arrears repayment schedule.

We do need you to contact us prior to making any holes in walls or securing any hook that will leave a permanent mark. Usually landlords will agree to a reasonable number of hooks on a wall provided they're installed in a "tradesman-like manner".

Some owners will require the fixed term expiry date to be in the busier times of the year, i.e. January/February or June/July. This may mean your lease term differs to the usual 6 or 12 months.

See our checklist for making sure you get your full bond back. Using a cleaning checklist like this helps avoid potential call-backs. If you're unsure what's needed use a professional cleaner. If you do the basics first the cost may not be as high as you'd expect. Any damages should be remedied prior to vacating, and again, if in any doubt please use a professional tradesperson. For example using the wrong colour paint to cover a dent in a wall you've patched may finish up costing a lot more than fixing it properly the first time.

The police should be contacted in all instances and please also contact us, preferably in writing, giving us the full details. We'll need a crime number from police to validate repairs to windows and doors etc .or you could be held liable for the damage. Please remember the landlord's insurances will not cover your own contents and possessions and it's wise to take out cover for this.